In this section we try to answer some of the most common enquires we get, but if you cannot find the answer your looking for please

General FAQs

Once you have chosen your products, add them to your cart by clicking on “Shopping Cart”. Fill in the delivery information and then select your delivery method. Complete the payment information. Review your order and submit it.

Log on to our website and click on ‘My Account’ to change your personal details or shipping address.

Our Listings are all unique and sold individually, I’m sure we can find an alternative or something close...please use our search bar at the top of the website.

If you are interested in buying a product that is out of stock on the website please email or call us and we can look into this for you, we may have stock available.

If you have placed an order with us and you want to cancel it, inform us ASAP. If your order has been marked as dispatched then you will have to return once received.

Shipping & Returns

All orders placed Mon-Fri will be sent out within 24 Hours by your selected carrier service, delivery methods and times can be found here.

We usually expect delivery to be made within 4 days of the despatch date (UK Mainland) for other countries and delivery times please see here.

Yes, we have options for worldwide delivery at the checkout...please remember to fill in your address and select country from dropdown menu.

Yes, you can go to my account to change the shipping address or notify us by phone or email, no address can be changed once the order has been dispatched.

Please read our return process here.

Our courier services usually leave a calling card with further instruction, if you are still without you.

At crystal nation we ensure the safety of your order, however in any circumstances if you receive a product in damaged condition email us with the picture of the order with your order number and we will guide you with the next steps.

You can track your order by logging into your account, this service is only available for selected couriers.

The estimated delivery time is mentioned for each product, in case there is any delay we will get in touch.

We ensure that we send you the right product, however in any case you receive a wrong order notify us immediately with your order number.

Payments & Security

Paying with a credit card, debit card or PayPal. We also offer Buy Now Pay Later solutions, see checkout for more information.

Yes, we created this site with security in mind. Our systems are created on one of the safest platforms for online shopping and we use secure payment gateways.


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